Our customer service team aims to provide assistance for Free Fire related concerns but there will be instances that users may be referred to third-party if it falls outside our scope of support as follows:
Outside the Scope of Technical support - here are some examples of technical issues that are not supported and requires users to contact the manufacturer:
- Device hardware issues - contact device manufacturer
- OS issues and updates - contact Apple or Google
- Emulator/s issues - contact app developer
Failed transactions except for Google Play
- Payment issues - e.g. did not receive the item but money was deducted
- Unable to top up error messages
We provide English language support and requests in another language will likely not be processed.